Semolina was not retrofitted for AI, it was built around it. It reads across every conversation, ticket, doc, and thread in your workspace. Agents take real assignments and do real work.
Conversations › CONV-402
Order #4821 hasn't arrived yet
Customer reports the package tracking hasn't updated in 4 days. Agent checked carrier API — shipment is delayed at the regional hub.
Shipping delayAuto-resolved
Answers from across every conversation
Ask what changed on a ticket, what a customer said last week, or how a workflow performed. It reads your whole workspace.
Agents that resolve, not just reply
Built-in agents triage incoming requests, draft responses, escalate blockers, and close the loop automatically.
Works where your customers already are
Chat, voice, email, WhatsApp, and Slack — one context, no switching tools.
Industry-leading teams choose Semolina for their Zendesk migration
Get out of Zendesk, Intercom, or Freshdesk without leaving your data behind. Full migration support from day one, whether you're moving 50 conversations a month or 50,000.
STEP 1
Discovery and set-up
✓We run discovery on your existing Zendesk or Intercom setup
✓We map every conversation, macro, and automation
✓You get a migration plan tailored to your team
STEP 2
Run in parallel
✓Define workflows that match how your team actually works
✓Connect Shopify, Slack, Stripe, and 30+ tools
✓Set up channels, routing, and escalation rules
STEP 3
Cut over and onboard
✓Experience an agent that resolves as fast as customers ask
✓AI already knows your product, your policies, your tone
✓No more fighting your old tool to close a ticket
Core capabilities
Flexible features for every conversation, and every team
Semolina is fast to set up and easy to adapt. Multiple channels, time-boxed campaigns, built-in docs, and real-time dashboards help teams resolve without fighting their tools.
Every channel your team needs
Chat, voice, email, and WhatsApp. Switch instantly. Every role sees the work that matters to them.
Order #4821 hasn't arrived yetOpen
Can I change my subscription plan?Waiting
Real-time dashboards without the setup
Track resolution time, deflection, and volume with dashboards that populate automatically.
Workflows and cycles
Time-boxed campaigns with response-rate tracking built in.
Knowledge base built-in
Docs that live alongside every conversation, never stale.
Escalation rules
Automate handoffs, reviews, and confidence thresholds.
Playground
Test models, prompts, and settings before they go live.
Enterprise-ready, wherever your data lives
The infrastructure your InfoSec team asks for, whether you run on our cloud or a dedicated instance.
Instance admin
General
Authentication
Workspaces
Billing
AI configuration
Billing and plans
Information about your current plan and next billing period.
Business (Yearly) · 100 seats · renews 13 Dec
Admin console
Configure SMTP, authentication, workspace security, and telemetry preferences from a single screen.
Dedicated instances
Bring your own storage and infrastructure for teams that need full data control.
Full audit trail
Every setting change is tracked, reviewed, and attributable to a person or an agent.
Extend Semolina with agents, and your own integrations
Browse the marketplace
Shopify, Slack, Stripe, and more. Sync orders, track conversations, and import from Zendesk, Intercom, or Freshdesk.